Thursday, September 20, 2007

Hacking the Library

In a post titled "10 ways to hack your local library", Jeff Scott at Gather No Dust gives us some good insights on ways anybody can exert their influence at their public library. In fact, if we at the library are doing our job we're paying attention all the time. To cite one of Jeff's insights, merely by the act of checking out a book, a library user communicates a preference that will influence future purchases.

Jeff's points are all worth checking out. The only distinction I'd make is not all libraires extend such major benefits to their friend's groups -- but the ideas are worth considering. Check 'em out! Some of these are like a low tech 2.0, but the principle is the same -- we need to be open and interactive. Library 2.0 is in many ways only good customer service principles and techniques while acknowledging and using rapid technology changes in our professional environment. Here's the outline:
  1. Check out Books
  2. Don't see it -- ask us to buy it
  3. The world is at your fingertips with Interlibrary Loan
  4. Don't know what to read? Ask us! Or ask us anything, really!
  5. Be our Friend
  6. Ask us for services
  7. Return books
  8. Ask about our services
  9. Databases are good
  10. In fact EVERYTHING is free

Wednesday, September 19, 2007

Adults aren't reading as much -- except maybe at the library...

Ann DeBroux reads a book called "I Feel Bad About My Neck: And Other Thoughts on Being a Woman" by Nora Ephron in her Appleton home. Post-Crescent photo by Kirk Wagner

from the Post Crescent, Sept. 11, 2007
Studies: Adults aren't reading as much

By Cheryl Sherry Post-Crescent staff writer

Karla Breister likens her love of books to warm, gooey, straight-from-the-oven chocolate chip cookies; it's hard to eat just one.

"If you have a craving and it's there … that's how I am with books," said the 36-year-old Fond du Lac woman and wismoms.com forum participant. "If I have them in the house, I will read them."

A recent week in late August found Breister catching up on three — yes, three — bestsellers, "Nineteen Minutes," "Bungalow 2" and "The Memory Keeper's Daughter," two of which were recommended by the wismoms.com book club. Her favorite? "Nineteen Minutes" by Jodi Picoult.

Breister's reading habit goes against the results of a poll released in late August by the Associated Press-Ipsos, which found one in four adults read no books last year. But of the three adults who did read, Breister and other women as well as senior citizens were the most avid readers. Religious works and popular fiction were their top choices.

While book sales tracked by the Association of American Publishers — the national trade association of the United States book publishing industry — saw children's and young adult book sales flourish in June (22.2 percent increase in hardcover books, 7.1 percent in paperback books), they also found sales in the adult mass market category year-to-date were down 2 percent.

The fact that fewer adults are reading is difficult to measure, said Bill Gillard, published author and assistant professor of English at the University of Wisconsin-Fox Valley. "You can look at those survey results … but there is so much electronic media these days it may not tell you the whole story about the actual amount of reading people are actually doing. They may be doing a ton of reading, but maybe not the wood pulp books.

"Also book sales might not tell the story because libraries are circulating books, too. It's a complicated picture," Gillard said.

According to the Survey of Public Participation in the Arts, conducted by the Census Bureau in 2002 at the request of the National Endowment of the Arts and released in 2004, fewer than half of American adults read literature. Although the NEA survey found literary reading is on the decline for both sexes, women do read more literature than men. Slightly more than one-third of men now read literature, it found.

While Breister is a ravenous reader, her husband, Terry, 39, hasn't finished a book in years, she said.

"He does read the newspaper and magazines that pertain to his interests, but he's just not really interested, especially in fiction," she said.

Reading takes time, and that also might factor into fewer readers, if that is indeed the case. In 2001, author and professor Mario Vargas Llosa's article on the premature obituary of the book, which ran in The New Republic, a journal of politics and the arts, said literature has become a female activity. Men, he said, often use the excuse that they are too busy.

"According to this widespread conception, literature is a dispensable activity, no doubt lofty and useful for cultivating sensitivity and good manners, but essentially an entertainment, an adornment that only people with time for recreation can afford," he wrote.

Literature, he said, is not a luxury pastime, but rather "one of the most primary and necessary undertakings of the mind."

Gillard wonders if there is any kind of guilt associated with spending, say five hours, reading when a person could be doing something more productive.

"Maybe that plays a role, too. I don't know."

Ann DeBroux of Appleton loves to read, but like many young mothers has to arrange a time to read either when daughter Gracie is in bed or at her once-a-month women's book club, which began five years ago.

"All but one of us at the time were stay-at-home moms. We kind of thought this was a neat outlet for us — we all love reading and some of us like to write — and thought it would at least make time to read one book a month, then discuss it," DeBroux said.

The studies failed to take into consideration the estimated 117,378 libraries in the United States. While book sales may be down, the American Library Association found public library use continues to grow.

Despite the continued growth in online resources, the most recent comprehensive federal data shows the number of visits to public libraries increased 61 percent from 1994 to 2004, according to the National Center for Education Statistics. While all library collections have increased, the number of e-books in these libraries has jumped more than 68 percent from 2002 to 2004.

Terry Dawson, director of the Appleton Public Library, said local library use also is on the increase.

"Changes in technology have meant changes in use, but I'm happy to say that circulation of books, for all ages, has continued to grow," Dawson said. "Although book use has grown more slowly than media use, it has increased."

In 2002, the Appleton library had 33,617 adult registered borrowers. Currently the number is 37,621 — an increase of 11.9 percent in five years. In 2002, 337,563 adult books (both fiction and nonfiction) were circulated, and in 2006, the last complete year for circulation numbers, the library circulated 380,108 adult books, an increase of 12.6 percent in adult book use.

"So it seems that book use is growing slightly faster than the number of borrowers," Dawson said. "The grain of salt here is that media use (DVDs, recorded books) is growing faster than book use. Nonetheless, book use shows continued growth."

Books on CD also go like gangbusters at the library as well as downloadable audio-books.

"But the printed book still has a lot of vitality, even if losing some market share," Dawson said.

Books are not only Dawson's job, but also his way of life.

"Speaking personally, I usually have a book on CD in my car, another book on my iPod, and I carry a lot of electronic books on my Palm Treo," he said. "That's in addition to the stack of regular bound books next to my chair. But I may be an atypical book geek and techno-nerd."

"Reading," Gillard said, "is a solitary activity that's completely dependent upon your imagination. To the extent young people and beyond … can cultivate our imaginations, the richer life we can have. … What I explain to my students in class is the book has no existence; it's squiggles on wood pulp. Whatever meaning it has comes from our own mind and the creation of it, which is fundamentally different from the creation of an excellent film, which arrives to us as almost a complete finished product. You just have to sit there and receive it.

"But it's the act of creating the characters in our minds, hearing their voices that makes it such a valuable and wonderful experience. Reading is harder, which might be a reason people are shying away from books, too. Compared to TV, it's hard. And it's long and it's slow and there's a very delayed gratification."

Although Breister can't imagine not reading, when asked how her world might change without books, she said, "Well, my house would be cleaner. It's how I relax, how I escape. It's just my thing. Some people run or go for a bike ride. I read. I would be tense all the time if I didn't read."

DeBroux, who averaged reading about four books each month this summer, said her "house is still pretty clean. My lawn still got mowed and my family wears clean clothes and we do manage to eat."

Cheryl Sherry: 920-993-1000, ext. 249, or csherry@postcrescent.com

Sidebars:

How to instill a love for reading in children

A love of reading begins in the home. Here are some tips to encourage your children:
  • Teach children to respect books at an early age.
  • Read aloud to children; even teens enjoy being read to.
  • Set up a daily free reading time.
  • Visit the library often.
  • Children love to read favorite books over and over again, and it's good for them.
  • Allow children to read books that are easy for them; it makes reading less of a chore.
  • Casually talk about the books they read.
  • Set up a reading incentive program.
  • Keep a book in the car and the bathroom.
  • Begin collecting books for your home library.

Writers pick their Top 10 books

Who knows more about great books than great writers? That's the premise behind J. Peder Zane's book, "The Top Ten: Writers Pick Their Favorite Books," which was published in January. Zane, book editor of the Raleigh News & Observer, asked 125 British and American writers to provide a list of their choices for the top 10 greatest works of fiction of all time. Authors included Tom Wolfe, Norman Mailer, Stephen King and Michael Chabon. Here's the list in order of popularity:
  1. "Anna Karenina" by Leo Tolstoy
  2. "Madame Bovary" by Gustave Flaubert
  3. "War and Peace" by Leo Tolstoy
  4. "Lolita" by Vladimir Nabokov
  5. "The Adventures of Huckleberry Finn" by Mark Twain
  6. "Hamlet" by William Shakespeare
  7. "The Great Gatsby" by F. Scott Fitzgerald
  8. "In Search of Lost Time" by Marcel Proust
  9. "The Stories of Anton Chekhov"
  10. "Middlemarch" by George Eliot
Source: about.com

Did You Know 2.0

My co-worker Melody sent me this update of the "Shift happens" video posted earlier this year -- interesting things to think about for the future. Especially for librarians supporting:

  • educators
  • job-seekers
  • technology planners
  • children & parents

Tuesday, August 28, 2007

Library Links 2: the QuickRef Library Page

I love QuickRef, and I probably don't say it often enough to our Reference staff.

Time was everybody maintained link lists, often annotated. Shortly after our library set up our web site, we added a list of useful links. Managed for years by Reference Librarian (& poet) Harriet Tippet, the page was known as "Harriet's Hot Links." Harriet is gone, alas, but our link list transmogrified into a great tool to help our librarians answer questions. It soon proved popular with other libraries and patrons.

That tool is QuickRef, and it contains separate pages on a variety of topics, each page with a categorized list of links. Part of what I like is the clean and easy-to-use design, but mostly I just like that it's useful and handy. Pages include: Books & Lit. Business , Education , Ready Reference, and many others -- but for this discussion I'll focus on the Library Page.

Categories, each of which includes from four to fifteen links, are:
  • Indexes
  • Libraries
  • Full Text Indexes *
  • Wisconsin Libraries (statewide resources)
  • WI Public Libraries & catalogs
  • WI Academic Libraries & catalogs
  • Other Wis. Libraries & Associations
  • Prof. Resources
  • Listservs
Needless to say, having the most useful links gathered beats the heck out of imperfect Googling. We'll have to see what the future brings -- will del.icio.us replace separately maintained link lists altogether? Some thoughts and examples of library links in the 2.0 environment in forthcoming part 3.

Ask for What You Want

Michael Stephens & Michael Casey, writing in Library Journal, challenge us to move beyond our perceived stereotypes. They note:
Unfortunately, librarians are often portrayed as technologically backward, fearful of teens and loud noises, and overly protective of books to the point of not wanting anyone to “touch our stuff.”
Their suggestion is that we as a profession need to be more assertive. If we confront our problem patrons rather than creating new rules so we don't have to confront them, we'll be moving in the right direction. We should not hesitate to enforce our rules.

Their other example is our failure to get any library vendors to provide iPod-compatible audiobooks via libraries (surely a frequent patron complaint). I'm unsure that a lack of librarian assertiveness has been key in that issue. I suspect we don't swing enough weight in the market to make a difference in this particular battle of the Apple-Microsoft wars.

It occurs to me that budgets might be another example. We have to articulate our needs, but we're hesitant to alienate decision-makers. We may not get what we ask for, but if we don't ask, we'll surely not get it. The LJ article, and the reader responses, are worthwhile.

Monday, August 27, 2007

Policies - doubleplusgood practices

The Duncan Banner in Duncan, OK, has a story about their public library's efforts to set a privacy policy. In these time of rapidly changing technology and federal law, privacy can be uncertain. Last week I got an email solicitation from a security firm selling a special report on the serious security and privacy threat known as "Web 2.0." Not only the USA PATRIOT Act but Library 2.0 reinforce the need to have our houses in order and our library boards standing behind us.

Thus it was interesting to read in the Duncan Banner:
Privacy is an important concept, and for Duncan Public Library, this concept could become a necessity.

At their regular meeting Tuesday, members of Duncan Public Library Board discussed the possibility of instituting a patron privacy policy. While no action was taken on the item, members talked about the importance of privacy to the library patrons.

Library Director Ann Brown said, “I noticed we didn’t have a policy in place. I don’t think we’ll ever have problems with it.”

Brown said she had been reading about privacy in libraries and thought the board might want to create a policy for the library.

“I’ve just been reading a lot of about this,” she said.

During the meeting, members looked at several library privacy policies from around the country. The policies came from places including the New Jersey Library Association, the Boston Public Library in Massachusetts, and the Appleton Public Library in Wisconsin.
Of course, all our policies are published on our website; we've several times heard from other libraries asking permission to copy or adapt our policies. While our policies are imperfect and keeping them up-to-date is an ongoing challenge, this speaks well for our staff and board, and the good effort that goes into policy maintenance.

Library Links 1: L4L

How do we find what we need to know? Librarians know that just typing something into a Google search has some severe limitations. There are advantages to finding the good stuff, consulting experts and beginning with some of the research that's already been done to identify useful sources.

There are a lot of places that put together useful links of websites to help librarians do their jobs. One of the most useful for me is the L4L site (Links for Libraries) maintained by the folks at the Outagamie Waupaca Library System (OWLS).

L4L is handy because its designed to help the system member libraries with their professional concerns. Some of these concerns might be specific for libraries in Wisconsin, but much of it would be useful anywhere. Topics are kept up-to-date and represent a broad range of library services and concerns -- political, professional and technical:
  • Acronym Lists
  • Associations & Organizations
  • Blog Use in Libraries
  • Book-Related Info (awards, bestsellers, etc.)
  • Buildings
  • Caring for Materials
  • Certification
  • Children's Services
  • Collection Development
  • Continuing Education
  • Copyright
  • County Planning & Funding
  • Discussion Lists
  • DPI/DLTCL Info
  • Employment
  • Endowment Funds
  • Filtering [ALA Filters & Filtering]
  • Foundations
  • Fundraising
  • Health & Safety
  • IM use in libraries
  • Latino Links
  • Legislation and Advocacy
  • Library Law
  • Marketing & Promotion
  • Meetings
  • Online Publications
  • Personnel
  • Planning
  • Podcasting
  • Policies
  • Privacy and the USA Patriot Act
  • Readers' Advisory
  • Reference
  • Special Needs
  • Technical Services
  • Technology & Trends
  • Trustees
  • Volunteers and Friends
  • Webmeisters
  • WI Library System Web Sites
  • WI Public Library Standards
  • Young Adult Services

Wednesday, August 22, 2007

St. Paul / City will keep all its libraries open

St. Paul / City will keep all its libraries open
BY TIM NELSON
Pioneer Press
Article Last Updated: 08/22/2007 12:30:22 AM CDT

The lights will stay on at all 13 of St. Paul's public libraries, but expect some cutbacks.

St. Paul Mayor Chris Coleman laid out his 2008 library budget Tuesday at the Rondo Community Outreach branch of the public library system. He expects the city to spend about $18.6 million on library services next year, down from $19 million this year.

"There was a lot of speculation that branches might close," Coleman conceded. "We have to restructure. We have to live within our means. But libraries are so critical to our community that we can't close them."

There were no surprises in his library budget - he'd averted feared closings in last week's overall city budget address - but there were some newly grim realities in the 2008 financial plan he and his staff are putting to the City Council, acting as the city's library board.

The Hayden Heights and Hamline Midway branches will close on Mondays, leaving them open just five days a week. Capitol improvements will be cut by $488,009, and seven full-time positions will be trimmed.

Some resources will be shifted - to new Sunday hours for Rice Street and Merriam Park, for example - and the Hayden Heights and Midway branches will get some new furniture and sprucing up, but Coleman didn't really offer any consolations.

"This is tough," he said. "We're in a really difficult budget time. ... We do have to choose."

The city is facing a $17 million budget shortfall and Coleman floated a 14.6 percent property tax hike last week...

Monday, August 6, 2007

Is this a datum I see before me?

In the scheme of things, we may have more important work to do than debating what we call things. Nevertheless, we ignore naming our services at our peril: naming is an essential part of defining and marketing what we do. The famous warning that ""A map is not the territory" notwithstanding, you don't have to study sympathetic magic or semantics to know that names have power and often frame and define what we do. Jeff Scott, over at Gather No Dust, notes in passing:
"We are trying to promote all of our new databases at my library. (Let me add that I am aware that we should have a better name for databases, right now, that is the handle we are using. Patrons can figure it out for now. )"
He links to the discussion on the Library Garden blog, which states rather unequivocally:
we need to stop calling databases, databases and do it now! More like do it yesterday!
I am not altogether convinced and posted the following comment:
"Research tools" is what our consortial online catalog calls them, which is an improvement over what we use on our website: "Magazines, Newspapers, Indexes and Full-test Resources".

You know, "Databases" is not such an awful word. Webster says database means "a usually large collection of data organized especially for rapid search and retrieval (as by a computer)."

I think it's descriptive, succinct and not jargon. I think it's a struggle to find an alternative because there is no good obvious one, or we'd all be using it. But "research tools" is a good second.
So what do y'all think?

Thursday, August 2, 2007

Wild about Harry

The big publishing event of the millennium was Harry Potter and the Deathly Hallows. Staff at lots of libraries worked overtime to have the books in patrons' hand on the day of publication. And the following Wednesday, we held a big Potter party, attended by 231 children, teens and parents. Staff & volunteers worked long hours to make it go, but hundreds of kids had a great time, playing games, doing crafts and competing for best costume. Some people even discussed the books!

Staff and volunteers were there to bravely greet TV cameras at 5:30 AM on party day.


Jeremiah readies 64 copies for check-out.


Costume contest judges: Gilderoy Lockheart poses with a Gryffindor student and a Death Eating Director.