Goodbye (part 1)

After forty years working in libraries, including thirty-two years at APL – of which twenty-two have been in administration and the last fifteen as Director, I’m down to my last day before retirement.

It seems appropriate to share a few reflections and one librarian’s opinion on where we've been and where we’re going. I've seen massive changes in how we provide library service. At the UW-Memorial Library in 1972, we hand-stamped transaction cards each time a book was checked out, filed copies of the cards in call number order, and pulled them from the files when the books came back or when somebody wanted to place a hold. We had to maintain card catalogs for people to find anything and the catalog alone at Memorial took up a room larger than many small public libraries.

As a new reference librarian here in 1978, I could answer most questions by consulting our small card catalog, the Reader’s Guide to Periodicals (and its specialized cousins), and some selected reference books. We sent inter-library loan requests only a few places, using a teletype machine. Our media collections were LP records, a few filmstrips and – just for schools and groups -- 16 mm films. We had no community meeting spaces, very few adult programs, and none for teens.

So what’s changed? There’s been a revolution in electronic communications and thus in information. Databases and Google searches have replaced many reference books. Email and text messaging have replaced postal mail and telephone. So the library’s tradition “bibliographic instruction” of teaching people how to find things has gone electronic, in big-time fashion, with informal assistance in getting an email account and formal instruction in computer basics as precursors to doing meaningful research. "Library 2.0" has developed connections and interactivity, while shared automation networks have created huge virtual collections, making more library materials available to more people in more ready fashion than ever.

Growth in electronic media has meant that library materials are continuing to change, although book circulation is still huge, DVDs, digital recorded books, and eBooks are all increasing their share of library use. Downloadable electronic files continue to shake the publishing world and libraries are struggling to define their place and preserve their values in this rapidly evolving environment.

The library has long been a community center, but is more self-consciously developing that role with programs for all ages and interests, awareness of learning as a social activity, community meeting spaces, exhibits and displays and outreach via staff involvement with partner groups. Program attendance and meeting room use have grown rapidly. In Appleton, as in many places, we are more aware of the centrality of volunteers and friends in fulfilling the library’s mission. Many essential tasks are now done by volunteers as shrinking public funding has not been sufficient for the staff to grow as quickly as demands for services. There is an increasing reliance on donations and endowments. All of this leads to the need for a strong balanced friends organization providing a variety of support including volunteers, marketing, fundraising and advocacy.

With so many changes, are libraries still the same and relevant? Absolutely, and more than ever! The unchanging mission of the public library is for information equity, intellectual freedom, and a diversity of ideas, opinions and users. Public libraries support every individual’s ability to define and pursue their own opportunity, and the changing economics of information only increase the importance of supporting that for everyone. The Universal Declaration of Human Rights, Article 19 states: “Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers.” The public library is an institution working to guarantee this right.

The library has long been a cultural center, which no longer means a book warehouse, if it ever did. We support everyone's access to the cultural record in myriad forms. Libraries are individually responsive to their communities, but everywhere support lifelong learning, the love of books and reading, and the chance for everyone to learning independently on their own terms.

The technology changes the techniques, but not the values.

I’m leaving my job, but I’m still a librarian and will continue to work for the values of libraries – particularly public libraries.

Reading for librarians & advocates: interview with Gail Bush

In a great articulation of the timeless yet evolving value of libraries -- particularly public libraries -- jobber BWi has a worthwhile interview with Dr. Gail Bush on their blog. Dr. Bush is a professor in the reading and language department, director of the school library program, and director of the Center for Teaching through Children’s Books at National–Louis University in Skokie, Illinois. She is also a public library trustee for the Evanston Public Library.

Among her points:

• "The library, at its very core, is the cultural institution of the community. It has a unique role, which is why it is a universal in cultures with written traditions. The stewardship of the human records in that society in which the community dwells is one aspect of the role, the other, perhaps more authentic role for the library user, is the role in the enculturation [of] the next generation."


• "...the library is a reflection of its community at a moment in time. Each library tells its own story. This is who we are, we bring with us who we have been, and we strive to serve who we might be. Libraries, like their users, are in a constant state of becoming."


• "Entering a library on any given day is like standing in a river with the waters flowing around you. As you enter the library, it is your identity that becomes the driving force. How might that library serve your needs? Who are you today? Who are you in the process of becoming?"


• "On my desk sits a tiny publication that packs a wallop. It is the Universal Declaration of Human Rights ... it is Article 19 that I see as a beacon for librarianship, “Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers.”
  


• "We stand on the frontlines of ... democratic ideals, we are the community agency that welcomes you in as you are and helps you to become who you might be, which, in our country, is limited only by your own vision and determination."
  


• "We need to stay true to our vision. We do not have the luxury to allow ‘our current situation’ to limit our thinking, contain our potential, or impair transformation of our communities."


• "...quality literature and critical thinking require guided discovery. Conversation is key; it is in dialogue that we best serve our young charges and in fact, that we gain self-knowledge.


• Keep the community close so that you hear from supporters and detractors. Stay aware of other community agencies and align your goals to best serve your constituents.


• "Traditionally we help learners find answers to their questions. Now we are obliged to help them question the answers."


• "In a nutshell, libraries and technology have been interwoven since the days of Alexandria. And since change is our constant, what better fit for the advances of emerging technologies to find a home at your community library. As we move closer to the semantic web, we need to stay vigilante that personalized information services do not limit the perspective of our learners."


• "Librarians need to be open to the universe... We need to mine our inner resources, to continue that novice perspective of learning something so new and different in order to keep the needs of the learner fresh in our minds."

There's a bunch more, worth reading for librarians and library supporters.

Surprise donation

Last night, while I was enjoying myself at a City Council meeting, my wife saw a car pull into our driveway. A gentleman got out, using a crutch, climbed our porch and knocked on our door. When my wife answered, he asked if this were the home of the Terry Dawson who donated the Magazine of Fantasy & Science Fiction to the public library.

She said that yes, I was the one who donated it. He told her that he had been out of work and laid up for some time. During that time, he appreciated using more of the library's materials, and in particular the F&SF magazines. He said that he hoped I would continue the donation -- which I've been doing for years.

My wife said that I would very probably continue the donation; he said he would like to ensure it and handed her a folded twenty dollar bill. She said that this was not needed, that I was the library director; he said that it was even better then that I was donating, and he wanted to help. Then he left.

After he was gone, she looked more closely and found that it was in fact five twenties that he had given her: $100 cash.

When I got home from the City Council, more than a little tired from the budget wars, she shared the story of what had happened. Of course, this made my day. We'll give the $100 to the library's materials budget. The library buy some extra fantasy and science fiction titles, thanks to this generous library user who wanted to show his appreciation and make sure we keep getting the magazine. And I'll definitely keep donating F&SF.

While we know many people appreciate what they get from the library, we don't always know who, why or how much. But every now and then, there's a pleasant surprise that helps us remember why we do this.

A Capital Idea!

Our City Council’s Capital Facilities Committee is about to resume deliberations on the future of the library. The committee is slightly reconstituted, with a few new members and under the leadership of new Council President, Alderperson Joe Martin. Having already decided that Appleton will continue to pursue a single downtown facility and not add any branches at this time, the committee will take up the decision about remodeling vs. building new.

The Library Board, in reviewing the studies done in 2008 and 2009, has twice endorsed the concept of a new building as likely being the most cost-effective way to address current concerns and meet future operational needs. I also tend to favor the idea of a new building for two main reasons.

The first is because I think we can more effectively provide service into the future by designing rather than by adapting. While we can effectively adapt current space, we could more effectively design for 21st century services rather than shoe-horning them to fit. We could design spaces for meetings, technology, and reading, as well as areas for people and materials. We could more readily build for an automated materials handling system to save significant staff time. And we could work to create spaces that would serve public needs with minimal staff. Along the same line, by building new we can more effectively make Appleton’s most heavily used public building into a green building as an example demonstrating sustainability.

The second reason is that I believe a new building would more effectively capture the imagination of the community and generate donations to help with the construction. It would provide more opportunities to promote downtown development and create both a civic presence and a clear identity as a “center of community life”, in the words of our mission statement.

Although the world is always changing and information is becoming more electronic, libraries have endured for thousands of years. In fact, libraries are becoming more heavily used as people appreciate that all learning does not happen when someone sits alone at their personal computer. As important as our home and office computers are, not everyone has them, nor expertise, nor specialized resources. Libraries provide computers and media technology labs where people can work together and get instructions, as well as opportunities for many other kinds of learning that do not depend on machinery. Learning happens when people come together, and public libraries are growing in importance as community learning centers, where people of all ages gain life-transforming knowledge and skills.

It’s the vision of community learning and the public statement of the values of this community that I hope would encourage donors to support a new library. We know that while remodeling might be done with tax dollars alone, it could be an expensive band-aid. The library staff is by no means categorically opposed to remodeling, if it could be done to truly meet the community’s long-term library service needs. It’s not really about a building: it’s about meeting community needs and improving the quality of life by lifting up our values of what Appleton is and should be.

Thinking about library futures

While I have a lot of respect for business/marketing guru Seth Godin, he misses the mark in his blog posting on the future of libraries. While concern for the future is right, he's off-base in two respects:

1. Godin seems to assume that libraries are now irrelevant, that books are passe or that people can afford all the books they want and all other information is available free online. He writes...

   What should libraries do to become relevant in the digital age?

   ... and thus begins with the preconception that we're already irrelevant.
   

   They can't survive as community-funded repositories for books that individuals don't want to own (or for reference books we can't afford to own.) More librarians are telling me (unhappily) that the number one thing they deliver to their patrons is free DVD rentals. That's not a long-term strategy, nor is it particularly an uplifting use of our tax dollars.

   Let's break that down: our library circulates a lot of books that people either don't want to own or can't afford -- and that's not just reference books. DVDs are hardly the number one thing our library does: most of what we circulate is books and the number of books we circulate has been growing every year, and holding steady as a percentage of circulation for several years. It's also true that our library's DVDs are targeted toward a different market than video stores or Red Box, but books are still our number one.
   
2. Godin suggests our focus should be "train people to take intellectual initiative."

   ... the net turns things upside down. The information is free now. No need to pool tax money to buy reference books. What we need to spend the money on are leaders, sherpas and teachers who will push everyone from kids to seniors to get very aggressive in finding and using information and in connecting with and leading others.

   Even assuming he's recommending that librarians become his sherpas, it's not realistic to assume that our best efforts could turn everyone into aggressive leaders. By implication, this marginalizes those who may never fall, or grow, into that group. This smacks of an elitist perspective -- and while I know not everything we do has be factored by a lowest common denominator, it's a mistake to discount the value of making knowledge broadly available.

   Godin's assertion ot the contrary, information is not free, and that which is apparently free comes with hidden costs. Not everyone can afford even most of the books they'd like to read, nor highspeed Internet connections, nor the databases that hold information they're seeking. Not everyone will be sherpas, nor could the craftiest sherpa make everyone in our community into aggressive information seekers.

What libraries can do -- and many are, very effectively:

• recognize that our core functions of education, connection, information equity and opportunity have not changed, though the delivery methods have
• make books and other media available in a variety of formats to meet user needs -- and keep evolving with the times into downloadable ebooks, downloadable audiobooks and whatever other formats emerge to be effectively useful
  
• train people to become savvy consumers of information resources, help provide tools and instruction in their use -- and give needed assistance where savvy is lacking
• provide formal and informal community spaces
• have a sophisticated understanding that although the public needs equity and "information wants to be free," publishers and creators of information content want to put food on the table -- know where knowledge comes from and what it costs -- and use this understanding to creatively make resources available
• find a variety of channels to push information and learning opportunities out into their communities, through websites as digital branches, through social media, through cultural programs and games, through putting librarians at the table with community groups and through marketing resources -- helping leaders and non-leaders alike find ways to meet their needs
• actively promote family literacy

We're doing these things already. We're hardly sitting around unhappily contemplating our DVD circulation. Education and libraries are for everyone. We're looking to the future -- and it's exciting.

Supporting the library -- 2010

Public libraries need support in many fashions. Of course we appreciate everyone who votes with their feet or their mouse to use our services. But to maintain services, especially in tough times, we need specific kinds of intentional supporters: donors, volunteers and advocates.

Today's Capital Times has an excellent article on advocacy by Bill Berry: "Keep the library lights burning." He writes:

Our libraries are busier today than ever before, and there’s something incredibly uplifting about that fact. Much of the increased demand is said to be tied to the economy. As people tighten their belts, they’re using public libraries more than ever.

But that doesn’t mean libraries are safe as local governments strive to balance their ledgers. Difficult decisions are being made about essential services.

As the American Library Association reports, libraries across the nation have endured budget cuts and staff reductions. That has led to reduced hours of operation, branch closings and other cuts in services at a time when the public most needs what libraries provide.

In these tough times, it comes down to defining essential services. By almost any measure, and especially in the current economy, libraries are essential to many people. Folks need to tell that to officials who are making budget decisions.

...

A 2008 research study commissioned by the Wisconsin Department of Public Instruction on the contribution of Wisconsin public libraries to the state economy found that tax dollars invested in Wisconsin public libraries produced a return on investment of $4.06 of library services for each $1 of taxpayer investment, including both direct economic contributions and the total market value of library services.

Healthy communities need strong businesses that provide good jobs. Just as much, they need good schools and libraries. It’s no stretch to say that libraries are among the crowning achievements of our democratic society. They serve people of all economic backgrounds. Right now, they happen to be needed most by those who’ve been hit hardest by the economic downturn.

Tough times call for tough choices. Libraries aren’t and shouldn’t be immune from scrutiny. But make no mistake about it: Our public libraries are essential to our health and well-being. They nurture informed and educated citizens of all ages who better their own lives and their communities. We need to keep the lights on.

Thanks to Paul Nelson for calling attention to this article.

Why we fight, part 2 -- words from our community

We've just completed our annual survey, and we seriously consider everything that people tell us -- including suggestions and criticisms as well as statistical totals. In a future posting, I'll address some of the specific suggestions and concerns, and some of the comments about our building.

But some of the statements people took extra time to write really hit home with me -- statements about what we're doing here, and why. The comments below speak for themselves:

• No matter what age, you can benefit from the library material and opportunities it has to offer.
• Libraries provide valuable services, especially in these hard economic times as not everyone has access to computers and Internet services.
• It is one of the important responsibilities of government to provide free public libraries to citizens. It is the responsibility of citizens to provide the support necessary to maintain free public libraries.
• At this time when the economy is poor, the library provides a needed service to the general public for the right price FREE. Not everyone can afford to purchase books, DVDs or CDs
• Libraries are important so people can find a quiet place to work and learn. Books are a good imagination builder!
• Libraries are the life-blood of the community. The public library is and has been my life line for my life experiences. Thank you for all of your work to make APL a place to learn. It is our Right as citizens to have a center that is easily accessible and is RICH of Life and Learning and Fun and Browsing. We, as a Community, are only as good as our Library.
• Without libraries I don't believe that we could call ourselves a civilization.
• I am so grateful for the services our library provides - especially now that I am a grandmother!
• As a teacher, the library is one of my best resources. It also saves me time and money.
• It's where the poor and lowly can go as well as anyone else.
• With city, county, state and national parks, free public libraries are the jewels of the republic.
• I believe the public libraries and public schools are the things that set this country apart!
• Many people cannot afford Internet access. This evens the playing field, especially for students.
• Anyone can use the library, rich or poor.
• A high quality public library is essential to a well educated, informed public. It feeds our nation's youth. It serves all people in our country, not just the ones who can afford it. Andrew Carnegie's vision should be followed. Without free and open access to knowledge, our society is doomed.
• They are very essential for me as they serve a great part of my social, entertainment needs. I have lived in other states and cities and always considered libraries to be essential.
• If we didn't have this in our library the community would be far behind in dark ages -- thanks for public library
• They should remain free & public, welcoming to everyone. The public library is extremely important to the quality of a community.

Why we fight, part 1 -- stories from the state conference

As I'm waiting for tonight's public hearing on the annual city budget, I'm remembering the state library conference held here in Appleton a couple of weeks ago. It was a good conference, with some excellent speakers and programs, opportunities to share with colleagues, and vendor products to review. But I keep thinking about two stories I heard, stories that highlight the importance of what we're doing.

The first was at the awards banquet, where Lynda Barry accepted the RR Donnelley Literary Award, given for the highest literary achievement by a Wisconsin author in 2009, for her book What It Is. She talked about problems in her home life when she was young, and how she regarded school teachers and public librarians as fulfilling parental roles and the public library becoming a home. She told how the public library, as a safe place that welcomed her, offered encouragement and opportunities to learn, had been essential for her.

The second story was told by the staff and library board members of the West Bend Public Library, which this year dealt with some difficult materials challenges -- challenges which had divided the community as the challengers sought to try the case in the media and in blogs rather than before the library board. The challenges had started with young adult materials, particularly a few titles addressing gay and lesbian issues for teens. When the situation finally came before the board, the public comments were recorded on video, and this video was shared at the conference.

Among the many passionate statements pro and con, there were two that resonated powerfully with me. One was a professor from UW-M who reminded listeners that the Library Bill of Rights was originally developed in our country in response to Nazi book-burning. The Nazis actively worked to make public libraries into institutions of propaganda, communicating only party-sanctioned values. The second speak was a mom with two grown sons, one of whom had grown up suffering discrimination, bullying and uncertainty as a gay teen. She said it would have meant the world to him to simply have access to a novel with characters who were like him and dealing with his issues.

This is why we fight for our public libraries. We need a place for everyone -- a safe, intellectually and culturally nourishing center of our community, a place for opportunities to learn and grow, where people and ideas are welcome. Thanks to Lynda Barry and the West Bend Public Library for reminding us.

"Get rid of the homeless"

Heard second-hand from a highly reliable source:

Well, yes, we need a new library. But first, they should get rid of the homeless people.

This is pretty sad, but I'm afraid there are a fair number of people who think this way. It's even sadder in a time when the economy is down, unemployment is up and people are hurting. This is a time when lots of people, including the temporarily impoverished, need public libraries more.

There was a very timely op-ed piece in the New York Times:

Is It Now a Crime to Be Poor?
By BARBARA EHRENREICH
Published: August 9, 2009
In defiance of all reason and compassion, the criminalization of poverty has actually been intensifying as the recession generates ever more of it. ...

Barbara Ehrenreich, who wrote this piece, provided one of the springboards for our local Project Promise efforts on poverty, when we used her book Nickeled & Dimed for our community read a couple years back. Project Promise believes we can eliminate poverty in the Fox Cities. So is this a way to eliminate poverty? Let's just outlaw poor people -- or at least make 'em stay in places where we never have to notice them... NIMBY -- it's not just a good idea, it's the law!

It's pure discrimination to want the homeless to go away or to use them as an excuse not to support the library. If there are behavior issues that interfere with a good library experience, the staff will deal with them. Some problems at the library may occur from homeless people. Some problems may originate with wealthy people, with mentally ill people, with high-spirited teens or just a regular person having a bad day. We've seen all of these.

We deal with the problem, not with the societal class of the person causing the problem.

The library is for the whole community. We offer opportunities. You can't make it better by denying it to some of those who have the greatest need for our services. It was written that "the poor will never cease to be in the land", and I doubt that meant we should just get them into a different part of the land where we never encounter them.

Fortunately, I don't think most of the community and most of our users feel this way, or we wouldn't be seeing the record use -- from all social strata -- that we're enjoying. But I fear this quiet discrimination, from some in our community, is something we will continually fight. Gandhi wrote that "Poverty is the worst form of violence."

You don't shun or punish the victims. You find ways to give them chances. That's one reason we're here, and whether we every get a new library or not, we need to be true to the goal of providing opportunities for the whole community.

Jo says: "Read, read, read"

Writing in her FoxPolitics blog, Jo Egelhoff notes:

Yeah. Ignorance is not bliss

Or “Making a difference – keep at it.” Today’s title is nabbed from a MacIver Institute piece yesterday by Brett Healy:

Keeping informed … is more labor intensive than the days when everyone skimmed their jam-packed daily newspaper in the morning, perhaps another one in the afternoon, watched a half hour of network news before dinner and kept an eye on the local TV news before Johnny Carson came on.

But an informed citizenry is a vital component for a healthy democracy. It can be done. One now just has to work a little harder to come by the information.

That has “FoxPolitics News” written all over it! (Of course, I’m completely biased – but if you’re not a subscriber – it’s free! – subscribe here.)...

... in an atmosphere of more and more government intrusion, change (and hope?) can’t come fast enough. Stay informed. It’s our line of first defense – on which we must base our constant, never-let-up actions for change.

Then she adds in the comments:

'Stay informed' means read, read, read. Listen and watch too. Access credible, well-researched and reported news. Local, state, federal. Listen and question. Read, read, read.

Right on, Jo! I would only add that FoxPolitics News is indeed free, and worthwhile reading, but this freedom is limited to those with computers and Internet connections. For those who don't have their own, I'd suggest reading this and other sources, on- and off-line, at your local library.

It matters less what changes you want than that you take the time to get informed. "Read, read, read." Get a variety of sources and viewpoints, those that bolster you and those that challenge you. Take the time to learn, and decide for yourself.

This is exactly why free public libraries are essential to decision-making in a democracy. Jo and I may differ on some things, but it would appear that we would both agree with some of our nation's founders:

A democratic society depends upon an informed and educated citizenry.
- Thomas Jefferson

Information is the currency of democracy.
- Thomas Jefferson

A popular government without popular information, or the means of acquiring it, is but a prologue to a farce or a tragedy, or perhaps both. Knowledge will forever govern ignorance, and a people who mean to be their own governors must arm themselves with the power which knowledge gives.
- James Madison

We must each take responsibility for our own informed decisions, if we are to govern ourselves responsibly. Read, read, read!

Information overload: the death of reference has been greatly exaggerated

The debate over how we read, perpetuated largely by media insiders, is starting to seem like little more than a distraction from the real problem: We have access to more information than ever, yet we do not know what to do with it. We are desperately information-illiterate.

Danielle Maestretti "Shelf Life: Information Overload", Utne Reader July-August 2009

This is very worthwhile reading, unambiguously concluding:

...media literacy should be a high school requirement, which seems like a no-brainer—10 or 20 years ago, even. For now, it seems that burden is being shouldered by school librarians, which would be a more promising scenario if they weren’t often among the first heads on districts’ budgetary chopping blocks.

For the out-of-school, significant information literacy can be gleaned from public librarians, who are info-literate by trade. Yes, even in this digital age—especially in this digital age—librarians are often the best place to start. They’re at reference desks and Radical Reference (www.radicalreference.info), on instant messenger and telephone, behind brightly colored “Ask a Librarian!” buttons on library websites. They’ll help you cut through the clutter and send you back into the world with a few literacy skills you didn’t even know you needed.

Amen.

This is where I disagree with Toni Garvey's statement that “Reference is not our niche.” Google has won this competition! This is true as far as it goes, but is easily oversimplified. I use Google and Wikipedia, too. But I still use our reference service. Google has drastically changed the reference niche, but hasn't eliminated it any more than television eliminated movies.

This is why our reference librarians are busier than ever. This why experimenting with new information delivery channels, such as chat and text, are an essential part of library service. As more people need and use our public access computers, and as more people try to cope with information overload at home and at work, we're there to help.

We wish that more people knew what we could do -- but on the other hand, we're already pretty busy.

Beyond Books: Libraries Lend a Hand in Recession

As seen on the Today Show, June 11.

Visit msnbc.com for Breaking News, World News, and News about the Economy

The Death of Content?

Aaron Schmidt has posted "libraries might not provide content in the future & it’s okay on Walking Paper. It's a provocative piece occasioned by some recent technology developments including:

• iPhone's Kindle ap, allowing any iPhone owner the ability to buy Kindle content (the same content Amazon will not license for library circulation, no matter how many Kindles we buy)
• Netflix offering streaming-only subscription plans, and new collaborations with the New York Times and Rotten Tomatoes, hastening the demise of the DVD as a physical artifact the same way that
• iTunes has become the world's biggest record store -- which is probably why Amazon is emailing me MP3 sales promos
• the demise of many newspapers, including the Rocky Mountain News and the Seattle Post-Intelligencer on the brink
• more online content subject to restrictive DRM that will tend to squeeze out libraries
  

I agree that this is a serious concern, but disagree with where Aaron Schmidt seems to take it:

It really doesn’t matter if we stop providing content in the same way. It might be the best thing to happen to public libraries. Yes, there will be some access equality issues that need sorting, but if we don’t have to concern ourselves with making sure people have access to content we’ll have more time to create excellent programs and experiences based around content and conversation.

In response, I wrote:

Yes, we are increasingly a community center. But let’s not kid ourselves: it’s access to materials and the Internet that are bringing people to our doors. Kathleen de la Pena McCook has famously noted that information equity is the core value of our profession. It may be that in our provision of popular media we have veered too far toward Charlie Robinson’s “give ‘em what they want” and that the loss of ability to provide content will create more opportunities to “give ‘em what they need.”

But we should not let the baby slide out with the bathwater. I agree with Jonathon Rochkind’s comment above:

“we also ought not to sanguinely accept publisher’s attempts to illegalize libraries traditional content provision business in the “1s and 0s” market, like they would have liked to even in the print market. We should fight it with tooth and nail.”

In the interest of preserving equity of access to information, we need to utilize — and seek to improve agreements with — online content providers that see potential in our markets.

You note that “the real emphasis has been on providing shared experiences by gathering people together at hosted events. Connecting people in this way has more of a positive impact than sinmply sending someone home with a disc”. True as far as it goes, but the “shared experience” part of our service is still only a small fraction of the “circulating materials” part of our service. We need to intentionally prepare for changes, but I’m not ready to shrug off materials provision in the future just yet.

I think we need to be serious about content provision in new ways. It doesn't bother me that users will get new content in new ways -- I enjoy streaming Netflix too -- but we have an interest in assuring that diverse content is broadly accessible. Although equity of access and quality shared experiences are both critical for public library, the importance of access will continue to be primary for the foreseeable future. I suggest we need to do several things:

• continue collective action on DRM legislative issues. ALA has terrific resources on this, and we may currently have a more receptive audience in Washington than we've seen for awhile;
• our market muscle may not be huge, but it exists: we can encourage vendors to broaden offerings and make them easier to use and license, e.g. Overdrive's adoption of MP3;
• continue to develop other digital resources via
• digital and digitized collections
• robust vital websites
  
• chat reference
• mobile web
• continue to help our patrons know that however content and information channels change, however the digital divide evolves, librarians have a commitment to helping them get access to the resources they need;
• continue to do our best to work with currently available media -- seems like a no-brainer, but people are borrowing more books than ever.

Libraries' role as content providers cannot be a warehouse function only, but needs to look forward as well as backward. Libraries' role as an agency of transformation needs both sacred communal space and connection to unlimited possibilities. Digital excitements notwithstanding, the novel and the picture book seem stronger than ever and not likely to go away soon. I'm glad teens can play Guitar Hero here, but that doesn't supplant the importance of a parent with a toddler in their lap reading Goodnight Moon. Some parts of libraries' transformative power are more intimate than they are collective.

But as caleb notes in a thoughtful response on Bibliographic Wilderness: "we are going to work harder than ever". That much we all seem to agree on.

The Library Rebooted

There's a very worthwhile article for librarians and library supporters in the Spring 2009 issue of Strategy + Business. The article, "The Library Rebooted" has a good overview of changes in library services, a good section on the relevance of public community libraries, a section on digital challenges for research libraries, an excellent sidebar on "Why Libraries Are Good Investments", and Seven Imperatives for Library Leadership, including:

1. Rethink the operating model
2. Understand and respond to user needs
3. Embrace the concept of continuous innovation
4. Forge a digital identity
5. Connect with stakeholders in ways pure Internet companies cannot
6. Expand the metrics
7. Be courageous

Thanks to Tom Corsmeier for the heads-up on some good reading!

Building on our support

[my before-dinner speech at the I Love My Library dinner, Feb. 8, 2009]

There are a lot of people to thank for tonight, starting with all of you who came here in support of our library.

The best way I can show my appreciation is not to talk too long, because I know we're all waiting to enjoy a good meal. But I need to thank all the people whose names you see in your program: it takes a lot of work and not a few dollars to make an evening like this happen. So I first want to thank all those who sponsored, who solicited and donated silent auction items, and who did the work to prepare for tonight. Volunteers and staff have worked together so we can enjoy this evening.

Librarians are frequently asked questions, and a question I hear often is "What's happening with the Library building?" And to briefly share the answer with all of you, we're still looking at questions and making plans. We know that this is hard time for the economy of the whole planet as well as Appleton, and this is not the time to spend millions of dollars. But we also know that as things are difficult, libraries become more important to more people.

My job is to look at the long-term library service needs of our community. Most of what we do, libraries have been doing for millennia: collecting knowledge, organizing and making it available in service of education, commerce, spirit and community. More recently, public libraries are devoted to self improvement, helping people make informed decisions, family literacy, assistance in making productive use of online resources and providing open gathering places in a world where communication and learning uses electronics but depends on human interaction.

We know that libraries change lives and provide gateways and tools for transformation. We are fortunate to enjoy community support from donors, elected officials, volunteers and library users. We are fortunate to be part of a community that values learning and is rich in resources, with opportunities to collaborate with schools, community groups and other libraries in programs like Project Promise, Fox Cities Reads and the Fox Cities Book Festival.

What does that mean for the library building? Last year's study told us that we need more space for library users and materials. But even more, we need a facility that's designed to let us deliver service efficiently, that aids in security, that offers opportunities to access adequate electronic resources, that offers readily available spaces for gathering and programs. And so this year, we're going to look at some alternative layouts and costs. We're not ready to design a building, or to decide on location, until we first design some spaces and arrangements to provide the services the community needs from us. We'll be doing that this Spring and will keep everyone informed of the discussions, so the decision-makers on the Library Board and City Hall can determine next steps and a timeframe.

Neither last year's study nor this year's could have happened without funding from our Library Foundation. This effort has truly been a public-private partnership and I'm grateful that all of you have gotten us where we are. We know that as we go forward, we will continue to need community support on many levels. The staff will do our best, but the decisions about the library belong to all of you.

Thank you -- and now here's Rev. Will Bloedow to say grace for us.

Grace for the library: a wing and a prayer

At last night's Library Foundation fundraiser, the "I Love My Library" dinner, Library Board member Rev. Will Bloedow offered the following:

In 1943 Harold Adamson and Jimmie McHugh wrote a patriotic song which tells of a damaged warplane barely able to limp back to base.

ON A WING AND A PRAYER
Comin’ in on a wing and a prayer
Comin’ in on a wing and a prayer
Though there’s one motor gone
We can still carry on
Comin’ in on a wing and a prayer.

This image and song came to mind for me on January 15 of this year when US Air Flight 1459 came in on a wing and lots of prayers as it landed in the Hudson River in New York City. The image of 155 people standing literally ON A WING speaks to where we as Americans and Fox City residents stand at this junction of history. On that day the people of the world witnessed how a potential tragedy was averted by TEAM WORK (pilot, crew, air controller and rescuers working together, helping all to live to see a new day).

Tonight we gather to celebrate our library, an important wing on which we stand together (community, city government, corporations, patrons of the library, library staff), all part of a great team that not only hopes but believes that we will live to see many new days as we live into the future.

So with this in mind, let us pray as we gather together:

To you who is the guide for love and life, we give thanks for the wing of community and support.

We give thanks for the wing of teamwork and collaboration. We pray for hope, understanding, new vision and the courage to take risks.

Bless our fellowship, our food, and give us a continuing appreciation for the Appleton Public Library which provides sources of uplift for the people of the Fox Cities and beyond.

Libraries once a staple, now a necessity

NOTE: The two videos in the last two postings seem to be on auto-play. If necessary. hit the "pause button" on either to hear the other.

Matt Smith of WBAY did not one, but two, terrific pieces yesterday. My only minor quibble is I think we've always been a necessity -- we're just a bit more necessary these days.

"Oh God, it means the world right now"

Library is hot, believe it or not!

Katie Couric and Laura Bush agree: public libraries are great -- as Katie says "believe it or not!" The attention is nice, but it's funny that people are apparently so amazed. It's not like we weren't busy before...

[story follows brief commercial]

Homeless at the library

The Post Crescent today published a story about a homeless couple who hope to get married. The couple spends a substantial part of their day at our library, apparently using resources to look for work, reading and watching movies.

The responses in the paper's online comments have been coming thick and heavy. In between the personal attacks such online discussions generally devolve to, there's been some good discussion of homelessness and societal response, as well as the appropriateness of homeless people spending time at the library.

Like the post a couple days ago about sleeping at the library, this issue is not simple or one-sided. We know there are people in the community who would rather not have these folks at the library. I imagine these homeless folks would like to have more alternatives -- like a job or a place of their own. But their time at the library is limited only by their behavior: if they want to use the library and they're not interfering with other people's use of the library or bugging the staff, they're welcome.

What follows is my response on the newspaper's website:

Replying to susan1032003 [who said]:

First of all Appleton Public Librairy should not be a place for the homeless to hang out and look for work. That's what Job Service is for! I won't or can't stand going to the public library anymore because it does smell like, dirty socks, and underwear, PU!

The public library is for everyone who wants to use it and can behave decently. In over thirty years here, I've always seen people using the library to look for work -- as well as using Job Service, Workforce Development and other agencies.

The library is a source of Internet, newspaper classifieds, job and career info, and books with tips on resumes & interviewing. And, of course, the library offers opportunities to learn about almost anything.

On rare occasions, we've asked people to leave because they smelled so badly that it interfered with other people's ability to use the library. That's a sad situation, but most of the time, people are tolerant. We get more people all the time -- a broad cross-section of the community, with people from all economic strata. It's important to be available to all.

Terry Dawson, APL