Library building: where it's at

Many folks are asking about the status of a potential library building project, as the City Council is close to adopting the budget for next year. In brief (with thanks to Library Board President Liz Witek for supplying some of these ideas & words):

• Some people seem to frame the question as one of space, and the most affordable space. From our point of view, the discussion is not about space – it’s about how to provide efficient 21st library service: well-designed space for current and future needs is one aspect of that.
  
• We'll need to meet rising demands without planning to significantly increase staff, and we recognize that the design concepts of the current building are not ideally suited to current and future concerns. We know that operating costs for the life of any building are substantially more than construction costs, and we need to give the most service at the lowest cost.
  
• Remodeling the current building is still a viable option, though perhaps less than ideal for long-term operational efficiency. From a structural engineering viewpoint, we can only add about 12,000 sq ft to our existing footprint – no third floor; the building footings would not support it.
  
• The Council's Administrative Services Committee has moved Site Selection money set out in the Mayor’s budget from 2010 to 2011.
• We know it's frustrating for library supporters to be on hold after three years of Library Board discussion, a lot of public involvement, two years of Council-approved studies assessing citizens’ library needs and library facility concerns, and getting two nearly identical recommendations…
• …but we recognize the need to be extra cautious in these difficult financial times,
  
• ...and we can use the extra time as a really good opportunity to
• help the Council and the people of Appleton to assess how and why two separate studies recommended what they did, and to
  
• see how library needs fit into the as-yet unpublished Facilities Master Plan for Appleton
  
• so we can all reach the best long-term decision for the City.
• We often hear that potential donors will need a firm commitment from the City before we can mount an effective capital campaign for private funds to supplement public dollars.
• We're often asked how much donors will contribute, and we don't know. Other communities have funded 25% of capital costs from donors, but we may want to do a feasibility study.

If that's "in brief", anyone still reading is probably glad I didn't discuss it at length, but comments are always welcome!

APL Book Brigade in competition

At yesterday's statewide book-cart drill team competition, APL's Bookcart Brigade scored an Honorable Mention. Some of us thought they deserved better for their excellent performance, but we might possibly be biased. Nevertheless, they collected a lot of cheers, won a gift certificate from sponsor Demco, and had some fun. We're very proud!

The Magic of Social Networks

This was the keynote presentation, from Lee Rainie, Director of the Pew Internet & American Life Project, at this year's Wisconsin Library Association conference.

The Magic of Social Networks

View more presentations from Pew Internet & American Life Project, Pew Research Center.

By the numbers

We're doing our annual patron survey, both in-house and online. I always look forward to the results -- not because I believe that individual numbers have terrific significance, but because I want to see the trends, and read the comments.

We look at all the numbers and comments, but we are aware this is not a scientific survey. Participation by people picking up a survey form in the library, as well as those clicking a link on the website is voluntary. Participants are thus self-selected, and those who take the time probably have a mixture of motivations: some enjoy the opportunity to share their perceptions and participate in a public process, some want to help the library, and some have an ax to grind. Some years ago, we use volunteers to give a survey to every fifteenth person walking in the door. It was hard to find enough volunteers, and harder to dissuade the volunteers from using their good judgment to decide just who should receive the survey, so even then we were not truly random. When we gave up this practice and let survey participants self-select, we noticed little difference in the responses. We were still surveying library users as a subset of the population.

It's worth noting that library users make up a large subset, with about 2/3 of Appleton residents having library cards. We measure some things for inclusion in the City budget, which contains some output measures. But more important to us is watching changes in customer satisfaction with collections and services, measuring the number of people doing other things downtown when they use the library, seeing what they do at the library, and reading the comments. In addition to measuring attitudes, this is a regular annually organized effort to garner suggestions, and we take them seriously.

Web users enter their data directly via SurveyMonkey, and Kathy, our Data Assistant, hand enters the information into another SurveyMonkey from the in-house pages. SurveyMonkey automatically compiles the data and helps with analysis tools -- and it's interesting to see the differences between online and in-person patrons. Online patrons tend to have a lower opinion of the library neighborhood, somewhat unsurprisingly.

We hope we get a lot of responses. If you're a library user, let us know what you think -- we need to hear from you!

Social Media Revolution

We decided this week to put a bit more work into the library Facebook page. I hadn't seen this yet, but this explains why pretty well...

Mayor discusses library future

Today's Post-Crescent published an extensive interview with the Mayor: "Q&A: Mayor Tim Hanna talks about future for Appleton Public Library", including such topics as:

• including the site selection money in the budget
• whether the site selection money means a project is any more likely to happen
• if the city eventually is going to need a bigger library or a new library
• if he has an idea of what the public-private funding split would be
• figuring out a cost estimate
• which has to come first, the public funding or the private funding
• whether the library should remain downtown
• if the decision could eventually go to a referendum

He included some noteworthy points about the wisdom of having the discussion at this time. A number of people in the newspaper's online forums are denigrating the whole discussion. But I accept that construction is years away and agree with the Mayor's statements:

In fact, in an economy like this, now's the time to do the planning.

It's not the capital costs. It's the operating costs. You can plan for the capital costs.

We've got state levy limits. We've got local levy limits. We've got fund balance requirements. We have built a long list of requirements. So should it go to referendum as long as we stay within the framework that we built and we're not busting the bank and we're not asking to raise taxes significantly?

Some of the main opposing arguments seem to be:

• libraries are no longer relevant
• this will require a significant tax increase
• the priority is to save construction dollars, whether by remodeling or setting up branches
  

I disagree. Libraries have become increasingly relevant in the Internet age and are important as community learning centers offering equal opportunities for everyone. And Appleton is very restrictive in spending as the Mayor notes: taxes can only go up within strict constraints, whether or not a library is built.

It might be that remodeling would be a better option -- the jury is out. But we absolutely need to keep operating costs in mind, and design not only an attractive facility but one that creates maximum efficiency and lowest possible operating costs for growing service demands. Neither can we just move into [insert vacant building name here], because it's not about space, it's about library service.

Building dialog, some Q&A

Responding to questions asked by Ed Thomas in the online forums of the Post-Crescent:

Doesn't the Library Board have a clue to what's going on, and what the public apparently feels about their grandiose desires? Didn't they get the message?

The Library Board gets messages from online forums (including the Post-Crescent), from their phone calls and emails, from their friends and neighbors, from our elected officials, from library staff, from usage data, from community surveys, from focus groups, public meetings, and cost studies -- among other sources.

Have they taken a realistic look at the economy and state of employment in the Valley?

I think they are very well-acquainted and realistic, partly because of the impact of the economy on library use, and mostly because they are a connected and aware group of citizens. The first question is what's needed, and the second is how to afford it. I think everybody involved accepts the fact that we should not expect some significant tax increase to pay for this. But the fact is that cities build buildings, and pay for them using their debt service. Any amount added to the debt service for the library would have to be affordable within the constraints of state and local rules -- and Appleton is conservative about debt spending and tax increases. Beyond that, private dollars would be needed.

Why not, when it can be afforded, add to the existing building? Oh, it just doesn't fit our needs and programs. Then restrict your needs, and cut programs.

We’re not talking about the library’s needs for the library. We’re talking about the public’s needs for learning opportunities, for information, for meeting places, for cultural opportunities. We’re talking about family-oriented community learning, which this community seems to want and need more of. We’re talking about how to provide that service in the most cost-effective manner.

Why not add to the existing building?

We've always said that this is a viable option. But the preferred option would be a new building for two reasons: operational cost-savings and the opportunity to make a more positive developmental impact. There would be some savings in remodeling, but those would likely not be a long-term savings as a remodeled and expanded structure would be less efficient

You want a new building?

Not necessarily, but as stated above, it is likely advisable as more upfront investment could result in long-term savings, and have a better impact on the downtown and the whole community.

What do you plan to do with the existing one?

The City would have a couple of options. The present building would be a better City Hall than a library, and would address both space needs and citizen access concerns for the City. If located adjacent, a library and City Hall could more readily share some resources. Contrariwise, they could sell it as office space and return it to the tax rolls.

You need more space?

Library concerns are partly about space, and partly about good design for security and efficiency in providing 21st century services.

There are a lot of vacant store fronts around the City to set up neighborhood centers. Have you even considered that as an option?

You bet! It was my preferred option. I love branch libraries – for the community center, neighborly atmosphere they have. But the cold reality is that they are more expensive. The cost to maintain and sustain additional structures, as well as the cost to duplicate equipment, collections and staff functions, will quickly outweigh any savings in construction cost. A single facility, designed for efficiency will be best.

Obviously they would take private, taxpaying, property over for a new building. That is a hidden addition to our taxes.

Not necessarily nor obviously – it could be done on publicly owned land; there are a couple of options. And if privately owned land is taken off the tax rolls, that cost should be considered; no-one proposes hiding it. But now you’re talking about a site selection process, which we’re saying deserves considered open public debate.

Do you remember the School referendum? It lost.

I've been around awhile. I remember numerous referenda that have lost and numerous that have passed. This isn't a school issue.

Community space

Our library provides meeting spaces for community groups as one of our essential services. At Monday's meeting of the Capital Facilities Committee, examining the need for a new library building, one of our Alderpersons questioned plans to include expanded meeting spaces, asking:

"Why should the library incorporate everything for everyone? Why should the taxpayers pay for this when other structures exist? Why did the library provide space for a state legislator's listening session?"

Thankfully, another Alderperson, Michael Meyer, had a good answer, showing a strong understanding of the importance of public spaces in a public library. He said many of the same things I would say.

My answer is that of course we are not incorporating everything for everyone. We are doing specific things for specific reasons, in this case providing public gathering spaces to community groups, educational and cultural presentations, government, and library programs. I think we're doing it for some well considered reasons:

• It's our mission: "The Appleton Public Library is a center of community life, offering opportunities to learn, know, gather, and grow."
• Public libraries support democracy and democratic processes
• we're the new town square
• we're neutral ground, not on one side of issues
  
• we are freely accessible -- the ability to use the library is not dependent on ability to pay
• we promote free speech in collections and policies
  
• we promote access to information -- and public access to government, including legislators, congressional representatives, schools, and local, state and national committees and boards
• We're a well-known gathering place for all ages -- children, parents, seniors and families -- as well as all socioeconomic groups, all religions, all ethnic groups, all political viewpoints. The library is visibly for everyone
  
• We support community groups, through providing resources, information, a place to post public notices, as well as a place to gather
• Meeting spaces are integrated with library services:
• we provide library programs, and educational and cultural events, for all ages
• we provide a great many programs in collaboration with other organizations -- often the schools, but also colleges, the Multicultural Center, hospitals, social service agencies, and coalitions like the Project Promise Poverty group, and MoneySmart Week.
• we view collaborations and other meeting room use as an opportunity to help people become aware of books,reading, and other library materials and services -- once we've got them in the door, I love it if they walk out carrying a book!
• Our rooms are heavily used by a broad cross-section of the community: when I looked at several years of records, I found many uses by the local school district and various aspects of government (chiefly local), but also scouts, 4-H, religious groups, the League of Women Voters -- the list is LONG!
• Use is growing steadily over the long term, despite the fact that we have to turn groups away with no space available an impose limits both on the types of users and number of uses. We have a supply and demand issue and a staff cost to meet the demand.
• A new or updated building would allow for:
• Expanded meeting room hours -- available before and after library hours if designed for secure access
• Permanently set-up rooms (board rooms, lecture hall/auditorium) allowing for increased use with decreased set-up times & reduced staffing cost
• More use by business, perhaps on a fee basis, if there's enough space available that a sales meeting wouldn't mean there's no space for the soccer club
• The possibility that we could find donors to subsidize the cost of creating meeting spaces in exchange for naming rights.

The discussion continues...

Books: here to stay

To the Best of Our Knowledge on public radio had a recent segment on libraries, books and reading. They featured Jonathon Rundman's Librarian song, and one of my favorite authors, Ursula K. LeGuin, talking about her essay in Harper's magazine, "Staying awake: Notes on the alleged decline of reading."

The essay is worth re-reading. We have noticed here at APL that although the use of media is increasing, more books are being used as well. LeGuin notes:

The book itself is a curious artifact, not showy in its technology but complex and extremely efficient: a really neat little device, compact, often very pleasant to look at and handle, that can last decades, even centuries. It doesn’t have to be plugged in, activated, or performed by a machine; all it needs is light, a human eye, and a human mind. It is not one of a kind, and it is not ephemeral. It lasts. It is reliable. If a book told you something when you were fifteen, it will tell it to you again when you’re fifty, though you may understand it so differently that it seems you’re reading a whole new book.

This is crucial, the fact that a book is a thing, physically there, durable, indefinitely reusable, an object of value.

I am far from dismissing the vast usefulness of electronic publication, but my guess is that print-on-demand will become and remain essential. Electrons are as evanescent as thoughts. History begins with the written word. Much of civilization now relies on the durability of the bound book—its capacity for keeping memory in solid, physical form. The continuous existence of books is a great part of our continuity as an intelligent species.

If I were interested in something like, say, building a library, I'd be paying attention.

Diverse book recommendations

Toward Community: Unity in Diversity held their annual Celebrate Diversity picnic on Aug. 16, 2009. Attendees were asked to write down their favorite books. Though only a minority of folks participated, they came up with an interesting list that reveals diverse ages, backgrounds, and literary tastes. Thanks to Toward Community board chair Kamal Varma for compiling and sharing.

• Seedfolks by Paul Fleischman
• What is the What - the Autobiography of Valentino Achak Deng: a novel by Dave Eggers
  
• Blue Sweater: bridging the gap between rich and poor in an interconnected world by Jacqueline Novogratz
• Three Cups of Tea by Greg Mortenson
• Drums of War by Edward Marston
• The Secret Life of Bees by Sue Monk Kid
• One Hundred Years of Solitude by Gabriel Garcia Marquez
• Zombie Survival Guide by Max Brooks
• Invisible Man by Herbert George Wells (and Ralph Ellison's Invisible Man is pretty good, too - TD)
  
• Song of Solomon by Tony Morrison
• Black like Me by John Howard Griffin
• Stuffed Starved by Raj Patel
• Change of Heart by Jodi Picoult
• White Teacher by Vivian Gussin Paley