2. Above books, subscription databases, story time or ready reference our service is undertaken to improve the community we serve.
55. Libraries have traditionally changed slowly which has created a level of stability. Stability is a good thing except when it is threatened by becoming obsolete. Libraries need to innovate, or at least be up-to-date. Libraries must be more nimble to change.
62. Budget knowledge should be conveyed to as many people as will hear you. Use Friends or Library newsletters; discuss with library staff, elected officials, and other stakeholders in the communities you serve.
75. It makes a greater impact when someone learns that the library helps: conduct market research for a local business, improve ACT scores, fix a car, teach people to read, or provide access to online classes, rather than learning the library offers 16 databases, 66,000 books, or 15 Internet accessible computers.