A couple weeks ago, when Jamie LaRue presented the keynote at the Wisconsin Strategic Visioning Summit, he described a "market share pyramid" of successive ways libraries can reach various parts of their communities. There's a copy of the whole pyramid diagram on Jamie's website.He lists the highest thing we can do is to get out in the community; I like that. It's not enough to wait for the reference questions to come to us. People don't know what resources we have to offer, so many of them will never ask. We need to put librarians at lots of tables, where they can contribute and help bring library resources to bear on many questions. That's the "librarian at every table" community development philosophy, just like I learned from Margaret Monroe, in days of yore in library school.
We have a lot to offer and contribute. I'm glad that our staff is involved on community committees, boards and task forces, and always want to be open to opportunities. It's good for professional growth of the staff and it's good for the community.
What are some other ways we could be answering the "community reference question"?