Brian Simon, Director, Verona Public Library & Nathan Deprey, Director, Osceola Public Library, gave an interesting presentation at last week's Wisconsin Library Association Conference. Their list is online, and even if you don't want to nail it to your door, it's worth reading and discussing.
2. Above books, subscription databases, story time or ready reference our service is undertaken to improve the community we serve.
55. Libraries have traditionally changed slowly which has created a level of stability. Stability is a good thing except when it is threatened by becoming obsolete. Libraries need to innovate, or at least be up-to-date. Libraries must be more nimble to change.
62. Budget knowledge should be conveyed to as many people as will hear you. Use Friends or Library newsletters; discuss with library staff, elected officials, and other stakeholders in the communities you serve.
75. It makes a greater impact when someone learns that the library helps: conduct market research for a local business, improve ACT scores, fix a car, teach people to read, or provide access to online classes, rather than learning the library offers 16 databases, 66,000 books, or 15 Internet accessible computers.