A Capital Idea!

Our City Council’s Capital Facilities Committee is about to resume deliberations on the future of the library. The committee is slightly reconstituted, with a few new members and under the leadership of new Council President, Alderperson Joe Martin. Having already decided that Appleton will continue to pursue a single downtown facility and not add any branches at this time, the committee will take up the decision about remodeling vs. building new.

The Library Board, in reviewing the studies done in 2008 and 2009, has twice endorsed the concept of a new building as likely being the most cost-effective way to address current concerns and meet future operational needs. I also tend to favor the idea of a new building for two main reasons.

The first is because I think we can more effectively provide service into the future by designing rather than by adapting. While we can effectively adapt current space, we could more effectively design for 21st century services rather than shoe-horning them to fit. We could design spaces for meetings, technology, and reading, as well as areas for people and materials. We could more readily build for an automated materials handling system to save significant staff time. And we could work to create spaces that would serve public needs with minimal staff. Along the same line, by building new we can more effectively make Appleton’s most heavily used public building into a green building as an example demonstrating sustainability.

The second reason is that I believe a new building would more effectively capture the imagination of the community and generate donations to help with the construction. It would provide more opportunities to promote downtown development and create both a civic presence and a clear identity as a “center of community life”, in the words of our mission statement.

Although the world is always changing and information is becoming more electronic, libraries have endured for thousands of years. In fact, libraries are becoming more heavily used as people appreciate that all learning does not happen when someone sits alone at their personal computer. As important as our home and office computers are, not everyone has them, nor expertise, nor specialized resources. Libraries provide computers and media technology labs where people can work together and get instructions, as well as opportunities for many other kinds of learning that do not depend on machinery. Learning happens when people come together, and public libraries are growing in importance as community learning centers, where people of all ages gain life-transforming knowledge and skills.

It’s the vision of community learning and the public statement of the values of this community that I hope would encourage donors to support a new library. We know that while remodeling might be done with tax dollars alone, it could be an expensive band-aid. The library staff is by no means categorically opposed to remodeling, if it could be done to truly meet the community’s long-term library service needs. It’s not really about a building: it’s about meeting community needs and improving the quality of life by lifting up our values of what Appleton is and should be.

Librarians discuss summer reading

The Post-Crescent website featured a streaming video interview with three of our librarians, covering adult, young adult, and children's summer library programs. They included a chat module for people to submit questions. Cool beans, and a great job by our three staff and PC reporter Kara Patterson!

[obsolete link removed]

Authentic voices of children

National Library Week: Young adult novelist Chris Crutcher spoke to an audience of local librarians at our library yesterday morning before addressing a public gathering later that evening. The author's two appearances at our library were in conjunction with several presentations before high school classes as part of the Fox Cities Book Festival. In introducing him to the evening audience, high school senior and teen library board representative Ryan Nelson said that Chris Crutcher portrays the facts of life as they are, not as they ought to be.

Talking about how he got started telling stories, Crutcher recalled overhearing a locker room story of a coach who instructed his players to injure a talented opponent to knock him out of game. This became part of the inspiration for his novel "Running Loose." The coach's voice - not character - based on his own high school coach. After his novel was published, he returned to his high school back to school, and found out his book was restricted in the school library, requiring parental permission to read, despite his being the only published author in the history of the town. His book was censored because it got into philosophy of sports, and addressed issues of challenging authority.

Crutcher worked at a mental health center in Spokane, dealing with child abuse and neglect. He felt a need to write about the authentic voice of what was happening to abused children. He became conscious of the tension between the need to protect privacy and not share personal stories, versus the need to tell the story of societal problems. He found that due to limited resources, child protection does not protect rich kids, nor anyone over age 11. His fiction pushed the boundaries of young adult literature. Booklist declined to review "Chinese Handcuffs" because they couldn't recommend it. Crutcher started to wonder if he had crossed a line between fiction and real life that should not have been crossed. When a girl in Texas waited a long time to speak with him privately after a school talk, she told him: "When I read 'Chinese Handcuffs', I thought you knew me. I didn't think anyone understood my life." At that point he felt validated, and became more confident he was doing the right thing.

"If you start thinking about what's going to offend people and what isn't, you're not going to be able to tell the story." He related the story of a gay kid, who parents thought he was confused about his sexuality. The kid wasn't confused, but his parents were in denial. The boy told Crutcher the hardest thing in his life was hiding who he was, and knowing he would have to keep hiding at least through high school, asking: "Who wants to be Matthew Shepherd?"Stories are a way out - it's not about a secret, it's about the story. If other people understand the story, you're not alone. It's safe -- there's a place inside a book where it's real.

He related an Iowa book challenge, where a student got up and said to the school board "I'm an honors student with a 3.8 GPA. I could go to any college, but I'm going into the service. Do you mean to say that if I were to come back and write a book about my experiences in Iraq, using authentic voices, you wouldn't let people in this town read it?" That decided the issue.

More statements from Chris Crutcher:

• The person at risk in a controversy is not the author or publisher, it's the teacher or librarian who gives the book to kids. There are kids who are invisible in their schools and if you ban the book, you ban that kid.
• There is so much about the true nature of why we don't want to talk about things that's just under the surface.
• If my book is banned in a high school, I send five copies to the nearest public library and write the newspaper that I did it.
• Harper Lee guided me because of the intimacy she put into the creation of Scout. If I wanted to tell stories I needed to get the voices right. Storytelling voice is the thing you have to get.
• When we don't grieve properly, when we don't allow ourselves to feel the awfulness of what we've lost, we get stuck and we get sick.
• [About play therapy] You see the world through that kid's eyes, and that's where you start.
• Every time I see a book get taken out of a classroom or library, I think we're taking ourselves out of the short list of people to turn to because when we ban the stories we ban the kid.

I'm glad we have writers like this, who not only tell a good story but an honest story, who will struggle to help those authentic voices be heard -- and spend time with librarians to remind us of the importance of making sure the stories will reach people who need them. There are stories that need to be told, even if secrets are kept. There are those who need to read these stories. Not everybody has to like it, and not everybody has to read them, but freedom isn't free. We owe it to those children to let their stories be read, even if sometimes we have to fight to keep them on our shelves. Chris Crutcher helps us see the world through their eyes, and that's a start.

The power of collaboration: Fox Cities Book Festival kicks off

It's National Library Week, and for the third year in a row, it's also the Fox Cities Book Festival. Over the next eight days, 50 authors will appear at 18 venues, including libraries, schools, universities, museums and coffee houses. One of the first is occurring here at the Appleton Public Library, as Kim Edwards, author of The Memory Keeper's Daughter, discusses her writing.

Each year's Book Festival is a huge collaborative effort, requiring a year of prep work. The Board includes representatives of all the local public libraries, plus public schools and higher education, as well as many community volunteers passionate about books and reading. A highlight is always the appearance of the Fox Cities Reads author, who will speak at many different area libraries and schools.

None of this would be possible without both inspiration and hard work. The original inspiration for the event came from Ellen Kort, an Appleton writer and teacher who was Wisconsin's first Poet Laureate. Ellen talked for years with interested people before a committee finally gelled and organized the first book festival. It's now an annual event including committees to do fund-raising, coordinate dozens of volunteers, make author arrangements, organize the community read and market the event. None of this would work without a broad cross-section the whole Fox Cities community, and it's no wonder that our libraries are deeply involved.

As Kim Edwards advised budding authors: "Read, read and read, and write, write and write."

10.5 reasons I love Google ... and one reason I don't entirely

1. Google fiber for communities: I admit it, this is seductive. But the idea that there could be highly affordable gigabit per second bandwidth widely available in our town opens up lots of possibilities for information delivery. The possibilities for a library are both daunting and enticing. Google's undertaking is a bold experiment to "make Internet access better and faster for everyone." It will be interesting for all of us to watch, and way beyond interesting for the selected communities.
   
2. Google search: simple, easy, useful and productive. This has become so essential, it spawned the modern verb for finding things out. Also the main reason I don't always love Google... see below.
3. Google books and the Library Project: there are surely a lot of intellectual property issues with regard to Google Books. Publishers, authors, and libraries have found themselves on different sides at different points in the conversation. But this is complex, and much of it not unique to Google. But my bottom line as a librarian: more books more accessible to more people is a very good thing.
   
4. The Google motto: ("Don't be evil") and staying true to it. It takes a lot for a corporation to stand up to the government of China and jeopardize income from the largest market on the planet. Intellectual freedom is worth fighting for and censorship should be resisted. Google has done so, earning praise from Amnesty International, the Centre for Democracy and Technology and many others.
   
5. Google Maps & Google Earth: although Mapquest and others have their uses, Google Maps made itself into the gold standard for finding places. This makes possible collaborative services like our local bus route service, Valley Transit's Trip Planner. And "street views", even if a bit creepy-seeming (Google is taking pictures of YOUR house), are incredibly handy for finding a party or a hotel.
   
6. Gmail: has changed the way I communicate, with threaded conversations, a great spam filter, managing multiple email accounts, chat, and access from my iPod and phone.
   
7. Google docs: improve productivity and communication and open up new possibilities. Share things between home and work. Write collaboratively. Publish on the web. Back up your work in the cloud. Google docs got it going on.
   
8. YouTube: you gotta love YouTube -- you're probably on it. There's the Appleton Fiber Channel, our Reference staff channel and more. What happened yesterday? Want to learn a song or a musical instrument? Where's that viral video everybody's talking about? Google didn't create YouTube, but it was a smart acquisition which they've polished without messing up.
   
9. Experimentation and fun: just look at Google Labs, an amazing idea incubator.
   
10. All the other Google apps, in more profusion than space permits -- check em out: smart applications that extend computing, increase communication, improve self-expression. Calendar (and shared calendars), Analytics, iGoogle, Translate (indispensible!), web hosting, and of course Blogger, which thousands use for free and whereon this document was created & resides. Google fosters opportunities to learn, experiment and grow.

and the one reason I don't love Google is not the fault of Google and is "not in our stars but in ourselves." You always find something in the last place you look. Except with Google, where you always find something the first place you look. As librarians and researchers know, we don't always know what we're looking for, though we often believe we do. Google search is so effective that the thing you find may immediately become the thing you wanted and needed. And if you can get through it without taxing your attention span, so much the better. While convenience is wonderful, it's not always the best thing, but it's easy to forget the pinch of salt.

This is not a flaw created by Google, but an example of how we need to adapt our learning styles in this brave new world. We live in interesting times, and Google is often the exemplar.

10.5. My friend Bryan Debbink works there, doing good work for Google Book Search, even if he is promoting Ann Arbor for a Google Fiber Community. Remember your home town, Bryan!

CFC: no branch libraries

On Feb. 1, the City Council-appointed Capital Facilities Committee voted 8-0 to continue with a single central library in Appleton, rather than to seek to develop any branches. This decision now goes to the Council's Administrative Services Committee, for action on Feb. 10, and then to the full Common Council on Feb. 17, unless referred back to the CFC.

This is the presentation I gave to the Committee, slightly modified to include some of the discussion that accompanied it. This slideshow summarizes the two facility studies from 2008 & 2009, along with the recommendations from the Library Board & staff.

Capital Facilities Committee 100201rev

Thinking about library futures

While I have a lot of respect for business/marketing guru Seth Godin, he misses the mark in his blog posting on the future of libraries. While concern for the future is right, he's off-base in two respects:

1. Godin seems to assume that libraries are now irrelevant, that books are passe or that people can afford all the books they want and all other information is available free online. He writes...

   What should libraries do to become relevant in the digital age?

   ... and thus begins with the preconception that we're already irrelevant.
   

   They can't survive as community-funded repositories for books that individuals don't want to own (or for reference books we can't afford to own.) More librarians are telling me (unhappily) that the number one thing they deliver to their patrons is free DVD rentals. That's not a long-term strategy, nor is it particularly an uplifting use of our tax dollars.

   Let's break that down: our library circulates a lot of books that people either don't want to own or can't afford -- and that's not just reference books. DVDs are hardly the number one thing our library does: most of what we circulate is books and the number of books we circulate has been growing every year, and holding steady as a percentage of circulation for several years. It's also true that our library's DVDs are targeted toward a different market than video stores or Red Box, but books are still our number one.
   
2. Godin suggests our focus should be "train people to take intellectual initiative."

   ... the net turns things upside down. The information is free now. No need to pool tax money to buy reference books. What we need to spend the money on are leaders, sherpas and teachers who will push everyone from kids to seniors to get very aggressive in finding and using information and in connecting with and leading others.

   Even assuming he's recommending that librarians become his sherpas, it's not realistic to assume that our best efforts could turn everyone into aggressive leaders. By implication, this marginalizes those who may never fall, or grow, into that group. This smacks of an elitist perspective -- and while I know not everything we do has be factored by a lowest common denominator, it's a mistake to discount the value of making knowledge broadly available.

   Godin's assertion ot the contrary, information is not free, and that which is apparently free comes with hidden costs. Not everyone can afford even most of the books they'd like to read, nor highspeed Internet connections, nor the databases that hold information they're seeking. Not everyone will be sherpas, nor could the craftiest sherpa make everyone in our community into aggressive information seekers.

What libraries can do -- and many are, very effectively:

• recognize that our core functions of education, connection, information equity and opportunity have not changed, though the delivery methods have
• make books and other media available in a variety of formats to meet user needs -- and keep evolving with the times into downloadable ebooks, downloadable audiobooks and whatever other formats emerge to be effectively useful
  
• train people to become savvy consumers of information resources, help provide tools and instruction in their use -- and give needed assistance where savvy is lacking
• provide formal and informal community spaces
• have a sophisticated understanding that although the public needs equity and "information wants to be free," publishers and creators of information content want to put food on the table -- know where knowledge comes from and what it costs -- and use this understanding to creatively make resources available
• find a variety of channels to push information and learning opportunities out into their communities, through websites as digital branches, through social media, through cultural programs and games, through putting librarians at the table with community groups and through marketing resources -- helping leaders and non-leaders alike find ways to meet their needs
• actively promote family literacy

We're doing these things already. We're hardly sitting around unhappily contemplating our DVD circulation. Education and libraries are for everyone. We're looking to the future -- and it's exciting.

Supporting the library -- 2010

Public libraries need support in many fashions. Of course we appreciate everyone who votes with their feet or their mouse to use our services. But to maintain services, especially in tough times, we need specific kinds of intentional supporters: donors, volunteers and advocates.

Today's Capital Times has an excellent article on advocacy by Bill Berry: "Keep the library lights burning." He writes:

Our libraries are busier today than ever before, and there’s something incredibly uplifting about that fact. Much of the increased demand is said to be tied to the economy. As people tighten their belts, they’re using public libraries more than ever.

But that doesn’t mean libraries are safe as local governments strive to balance their ledgers. Difficult decisions are being made about essential services.

As the American Library Association reports, libraries across the nation have endured budget cuts and staff reductions. That has led to reduced hours of operation, branch closings and other cuts in services at a time when the public most needs what libraries provide.

In these tough times, it comes down to defining essential services. By almost any measure, and especially in the current economy, libraries are essential to many people. Folks need to tell that to officials who are making budget decisions.

...

A 2008 research study commissioned by the Wisconsin Department of Public Instruction on the contribution of Wisconsin public libraries to the state economy found that tax dollars invested in Wisconsin public libraries produced a return on investment of $4.06 of library services for each $1 of taxpayer investment, including both direct economic contributions and the total market value of library services.

Healthy communities need strong businesses that provide good jobs. Just as much, they need good schools and libraries. It’s no stretch to say that libraries are among the crowning achievements of our democratic society. They serve people of all economic backgrounds. Right now, they happen to be needed most by those who’ve been hit hardest by the economic downturn.

Tough times call for tough choices. Libraries aren’t and shouldn’t be immune from scrutiny. But make no mistake about it: Our public libraries are essential to our health and well-being. They nurture informed and educated citizens of all ages who better their own lives and their communities. We need to keep the lights on.

Thanks to Paul Nelson for calling attention to this article.

You've got a friend

Over thirty years ago, a group of community-minded citizens got together, determined that their public library should be better. They formed the Friends of Appleton Library (FOAL) and began supporting library programs, working for an improved facility and helping the library develop and grow. FOAL has been helping and giving since 1975. From their beginning, they've provided community to their members, created and promoted programs, and been a voice for our library in the wider community.

The Friends' Building Committee was key in passing the 1978 referendum that led to the construction of our current building. Once the new building was underway, FOAL focused more on program support, and began the FOAL Endowment Fund to create ongoing support for library programs.

In 1985, a group of individuals who felt the need to create more and broader support for the library set up the Appleton Library Foundation. The Foundation undertook a five year campaign and built up a endowment of over a million dollars, with proceeds used as grants for library materials, programs, technology and other innovative ideas. Within a few years, FOAL decided to invest their endowment as a designated fund of the Foundation. Since they began giving grants, the Foundation has given the library nearly a million dollars, while maintaining a strong principle balance in their endowment fund.

With increased support from staff -- especially Elizabeth Eisen, who coordinated volunteers and adult programs -- and a succession of good presidents and committee chairs, FOAL grew stronger, with hundreds of members. They began doing joint planning with the Foundation and helped with fundraisers. The Foundation began funding a library staff person to recruit and coordinate volunteers. The two groups were beginning to move closer together.

In 2008, the Foundation invested their endowment funds through our Community Foundation, leaving their Board with less need to oversee investments. Their new strategic plan called for more collaborations with the Friends. With agreement of FOAL leadership, the Foundation hired Peter Pearson of The Friends of the Saint Paul Public Library to conduct a feasibility study of merging the two groups. Pearson's study, in the Fall of 2008, suggested that merger was indeed feasible, provided advice based on the experience of other libraries, and identified several considerations for decision. The two boards continued to discuss the issues, and agreed to hold a joint facilitated planning retreat in the Spring of 2009. The two boards continued to discuss the issues, and agreed on a joint facilitated planning retreat in the Spring of 2009.

Nearly all members of the two boards, including two library board members, attended the planning retreat, and were impressed by the amount of consensus. There was strong agreement on a single statement:

The merger of the Appleton Library Foundation and the Friends of Appleton Library would provide a unified entity which would be more efficient with added functionality, resulting in more resources for the Appleton Public Library – and provide higher visibility in the community and a better utilization of volunteer talents.

It was also agreed the group would work in several areas:

• Advocate for the library
• Fund-raise for the library
• Support programs and services
• Advise and support library staff
• Thrive as a membership organization
• Marketing and public awareness

Deciding that the merged group would be called FOAL, the group charged the two board presidents and the library director with implementing the merger. With generous pro bono legal help from McCarty Law, merger documents and bylaws were drafted and approved by the two groups in the next few months. The initial board of the new FOAL is comprised of all the members of both existing boards who wished to continue, until the membership elects a new board at next year's annual meeting.

After two meetings of the new FOAL Board, they now have: elected officers, a finance policy and budget, an agreement with the Library Board, several committees in place and several in process, and a plan to hire an executive director. They're working on a new logo and thinking about a website, even while several fund-raising events are underway or in planning. It's been a busy time for the library staff, in helping facilitate these efforts, but we're excited and grateful for the thoughtful volunteer efforts of so many good people -- our friends.

10 building project misconceptions

We have a Frequently Asked Questions section on our website addressing library facility issues, but maybe we should refine it with a Frequently Observed Misconceptions section. Here's a few of the things I seem to hear or notice:

1. It's a done deal - Hardly! If it were, I'd have a lot less work to do. As of now, the City Council's Capital Facilities Committee is reviewing the situation and considering recommendations, but the City has made no decision. The amount of future dollars committed = zero. Are there a lot of people, including the Library Board, the Mayor, and me, who think that a new building is likely the best way to go for our community? Yep. Does that constitute a decision? Nope. A decision is a long way off, and any big changes are years away.


2. It's a lost cause - Hardly! See above. The fact is that the Mayor and Council have chosen to delay further expenses for at least a year. But committees are still working to find the best path forward and make recommendations. We know our Friends are organizing to plan for some fund-raising, to be ready when the time comes. A delay by Council and a few letters to the editor by opponents does not end the discussion.
   


3. It's all about space, so the cheaper space the better - no, it's all about providing library service to the community, as effectively and efficiently as possible for current and future needs. For sure, space is a big part of that, but efficiently designed spaces -- to make the most of our staff and volunteers, better security, better use of technology, and readily accessible low maintenance public meeting spaces -- are just important as square footage. A lot of the discussion in the past year was how to meet increasing service needs without increasing staff. Better design will be a big piece of that.
   


4. Branches would be better - Not quite. Branches would be cheaper to construct, offer neighborhood services and the Holy Grail known as "free parking." But branches would be more expensive over the long run, due to duplicated buildings, equipment, staff functions, collections, data services, and the new cost of transporting items among multiple locations. I love branch libraries, but they're not a cost saver: the neighborhood service aspect has to be worth the additional costs they bring. And they do nothing to fix the flaws and inefficiencies of our current building, designed decades ago for 20th century concerns.
   


5. You should move into the City Center (downtown mall) -- it's empty. No, it's not. There are a few empty storefronts, but the six floors of City Center West (the Prange building) are full, and the two floors of City Center East (the Gimbel's building) are pretty full. There's not enough room in the City Center for our overall operations, and splitting off any portion, such as meeting rooms, offices or technical services would add to operating inefficiencies and cost more in the long run. Splitting off the children's area or program space would divide families. Moving the whole operation into any other building not designed as a library is almost impossible from a safety engineering point of view. Book stacks are really heavy and require special construction to support them; even if the City Center were empty, it wouldn't make a good library building.
   


6. You should just add a third floor to the current building - again from an engineering point of view this is not workable. The foundation footings would not take the weight of a third floor. This building was expandable -- to a limited extent, and we're close to those limits. Without expanding our footprint, we could only add 12,000 square feet -- an expensive band-aid, and five years later we'd be having the same conversation. I'd also be concerned about staffing a building with three stories and a lower level; it sounds more inefficient than what we've got.
   


7. Electronic books/Google are making libraries obsolete - community wifi or computer labs would be better - This idea is characteristic of a limited, and flawed, conception of what public libraries are, and what this library is. The Internet, Google and electronic books have changed how we work, and will continue to do so. But libraries have been around for millenia and have evolved with society. We're not a book warehouse, not a computer lab. You can look up information online, but you can't replace our essential function by sitting at home with your computer. We're a community center, a place where people gather. Specifically, we're a community learning center. Paper books are not going away any time soon. Not everyone has a computer with high-speed Internet, and not everyone is proficient in using online resources. We're one of the busiest buildings in town and getting busier. Thousands attend our programs, bring their children, meet friends, ask for help, read, discuss, and learn. Libraries build community, change lives, and encourage the heart.
   


8. You shouldn't tear down the current library - some folks seem concerned we're planning this, but no-one has ever suggested tearing down this building. If we don't expand on site, and if this building were not used for other City offices, it could be sold and put back on the tax rolls.
   


9. You're planning to spend $40 or $50 million, and the taxpayers can't afford it - No, we're not, and I don't know. The rough estimate to build and furnish a new building would be $33 million or to remodel, $26 million. If the library were required to build its own parking structure as integral to the building, that would be an additional cost. We can assume that private funding will be needed to provide some percentage of the total cost; nationally 25% is pretty typical. And the City cannot tax any more than they normally would to build a library (unless citizens vote to do so in a referendum), so they would have to figure out how to finance it before we go ahead.
   


10. With the economy so bad, this is no time to be planning a building - On the contrary, it's a pretty good time to plan, to have the philosophical discussions about what we want and how to do it. You don't have to tell us the economy is bad; our use has grown even faster during the recession. Better times are coming, and when we can afford to go ahead, we'd like to be ready.